Exchange and Refund Policy

At Tide Point Marine, we strive to ensure that every customer is completely satisfied with the products and services we provide. If for any reason you are not satisfied with your purchase or service, we are here to help. Please review our exchange and refund policy below:

1. Boat Service & Refit Policies

Due to the nature of our services, all boat repairs, maintenance, and refits are final once the work has been completed. However, if you are dissatisfied with the quality of our work, please contact us within 2 days of service completion to discuss your concerns. We will do our best to resolve any issues and ensure that the job is completed to your satisfaction.

Note: For any warranty-related issues, please refer to the specific warranty terms provided for each service.

2. Products (Parts & Accessories)

We understand that sometimes products do not meet expectations. If you are not satisfied with the product purchased from us, you may be eligible for an exchange or refund under the following conditions:

  • Eligibility for Returns:

  • Products must be in new, unused condition and in their original packaging.
  • Products must be returned within 30 days of purchase

 

  • Non-returnable Items:

  • Special order items, custom parts, or products that have been used or installed cannot be returned or exchanged.

 

  • Refunds:

  • Refunds will be issued to the original form of payment once the returned product has been inspected.
  • Please note that any shipping fees associated with returning the product will be the responsibility of the customer, unless the item was damaged or incorrect.

3. How to Process a Return or Exchange

  • To initiate a return or exchange, please follow these steps:

  1. Contact Us: Call us a 561-600-1176 or email us at info@tidepointmarine.com to inform us of your intent to return or exchange a product or service.

  2. Provide Your Order Information: Be sure to provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

  3. Return Authorization: Once your return or exchange request has been reviewed, we will issue you an authorization and instructions for the return.

  4. Ship the Product Back: If applicable, return the product to the address provided. Please ensure the product is securely packaged to avoid damage during shipping.

4. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, either by replacing the product or offering a refund.

5. Service-Related Disputes

If there is an issue with the services provided (boat repairs, maintenance, or refits), please contact us within 2 days of service completion. We will assess the issue and work with you to resolve any concerns. 

6. Changes to This Policy

We reserve the right to update or modify this Exchange and Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all future purchases and services.

  • Contact Us
    If you have any questions or concerns regarding our exchange and refund policy, please feel free to contact us at:

  • Phone: 561-600-1176

  • Email: info@tidepointmarine.com

  • Address: 846 N Dixie Hwy, Lantana, FL 33462